Privacy Policy

The Saifee Foundation of Europe

Effective date: 1st September 2024

1. Who We Are

The Saifee Foundation of Europe (“we”, “our”, “us”) is a Regulated Consumer Credit Lender, authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 972455.

We provide regulated Qardan Hasana (interest-free loan) services, and in doing so, collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

Our registered office is at:
6 Mohammedi Park, Northolt, Middlesex, UB5 6AG

2. The Data We Collect

We may collect and process the following categories of personal data in connection with your Qardan Hasana application and services:

Identity Data – name, date of birth, gender, national insurance number, identification documents.
Contact Data – address, phone numbers, email addresses.
Financial Data – income, expenditure, credit history, bank account details, repayment records.
Transaction Data – Qardan Hasana applications, agreements, and repayment details.
Technical Data – IP address, device identifiers, online interactions with our website.

Special Category Data – in limited cases (e.g., health-related information disclosed for affordability or vulnerability assessments).

3. How We Collect Data

We collect personal data:

Directly from you (application forms, phone calls, emails, website submissions).
From third parties (credit reference agencies, fraud prevention agencies, open banking providers, intermediaries).

From publicly available sources (Companies House, electoral roll).

4. How We Use Your Data

We use your personal data in connection with your Qardan Hasana services for the following purposes:

To assess your Qardan Hasana application and affordability.
To carry out credit and identity checks.
To manage your Qardan Hasana account and repayments.
To comply with legal and regulatory obligations (FCA rules, anti-money laundering, fraud prevention).
To communicate with you regarding your Qardan Hasana account, repayments, and regulatory updates.
To improve our services and customer experience.
For marketing (only where you have consented or where we have a legitimate interest).

For internal record keeping

5. Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity – processing required to provide Qardan Hasana services.
Legal obligation – complying with FCA, HMRC, anti-money laundering, and other regulations.
Legitimate interests – preventing fraud, improving services.
Consent – where required for marketing or special category data.

6. Sharing Your Data

We may share your personal data with:

Credit reference agencies (e.g., Experian, Equifax, TransUnion).
Fraud prevention agencies.
Payment service providers and banking partners.
Regulators and authorities (FCA, HMRC, NCA, courts).
Professional advisers (lawyers, auditors).
Third-party service providers (IT, cloud storage, debt collection agencies).

We do not sell your personal data to third parties.

7. International Transfers

If your data is transferred outside the UK, we will ensure appropriate safeguards, such as UK adequacy regulations or standard contractual clauses.

You have the right to withdraw from your Qardan Hasana Agreement within 14 days of signing it (as required under the Consumer Credit Act 1974). If you exercise this right, you must repay the amount borrowed within 30 days.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes in this policy and to meet regulatory requirements. Typically, this is six years after the end of your relationship with us, unless longer retention is required by law.

9. Your Rights

Under UK GDPR, you have the right to:

Access your data.
Rectify inaccurate data.
Request erasure (“right to be forgotten”), where applicable.
Restrict processing.
Data portability.
Object to processing (including marketing).
Withdraw consent (where consent is the basis of processing).

You may exercise these rights by contacting us (see Section 12).

10. Automated Decision-Making

We may use automated systems (including credit scoring) when assessing Qardan Hasana applications. You have the right to request human intervention and challenge a decision.You agree to:

11. Security

We take data security seriously and use appropriate technical and organisational measures to protect personal data:

SSL encryption on our website (look for “https” and a padlock in your browser).
Password-encrypted files for sensitive information.
Restricted access for authorised staff and volunteers, who are legally bound to maintain confidentiality.

Transmission of data over the internet is not completely secure, and any transmission is at your own risk.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

Data Protection Officer
The Saifee Foundation of Europe
6 Mohammedi Park
Northolt
Middlesex
UB5 6AG

Email: info@saifeefoundationeurope.org.uk
Telephone: +44 2088 390750

13. Complaints

If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

Telephone: 0303 123 1113

Website: www.ico.org.uk